FAQ

Got any questions?

Help! I can't login, but I know my UserID and Password are correct!

Before you may access the email and calendar system for the first time, you must reset your password via Selfcare - http://selfcare.sunderland.ac.uk/, this activates your email and calendar account.

Help! I am having problems not covered by this web site!

If you are experiencing problems not covered by this web site please vists the Google Support site http://mail.google.com/support/

Do I need to do anything to be able to use the new email system?

Yes, to activate your email account, you need to reset your password via Selfcare - http://selfcare.sunderland.ac.uk/

How much quota do I have?

The default quota is 7GB, which is automatically increasing every day, you can NOT request a quota increase.

Is there a limit on file attachment size?

Yes, depending on the transport encoding used, the file attachment size limit can be between 17-20MB in total.

What Technology is behind the Email/Calendar System?

You may notice that this is all looks very similar to Google Mail, that's because it is indeed powered by Google Mail. We have a special Education agreement with Google. If you are interested, you can see the Terms and Conditions which binds this agreement at http://www.google.com/apps/intl/en/terms/education_terms.html

Do I have a new username and password?

Well sort of, Your email username is your full email address, which is made up of your University UserID and the email domain name, for example aa01bb@student.sunderland.ac.uk. Your password is still the same. If you have not already done so you need to reset your password via https://selfcare.sunderland.ac.uk/, this will activate your email account.

Do Google now have ownership of my emails or documents?

No! Google does not claim any ownership in any of the content, including any text, data, information, images, photographs, music, sound, video, or other material, that you upload, transmit or store in your Gmail account. Google will not use any of your content for any purpose except to provide you with the Service. http://www.google.com/mail/help/legal_notices.html

What new services are included in the new system?

Included in the new system is Email, Calendar and Instant Chat (Google Talk). You can also use Google Docs to create documents like Spreadsheets, Presentations and Word Documents.